Shopping cart

E-mail templates

How to use the platform

Variables can be used in e-mails. Specifically, the following are available:

  • bankAccountBban
  • bankAccountIban
  • order.code
  • order.createdAt
  • order.isPickupInStore
  • order.isPickupAtParcelPoint
  • order.isDeliveryToAddress
  • order.isDeliveryAroundArea
  • order.totalPrice
  • order.deliveryName
  • order.deliveryDateTime
  • order.deliveryDate
  • order.deliveryTime
  • order.domainName
  • order.domainNameUppercased
  • order.invoice_variable_number
  • order.payment_reference_number

The variable must always be entered in double curly brackets, for example, for an order number, as follows: {{order.code}}

Variables beginning with "is" are useful for creating conditions, for example as follows:

{{#order.isPickupAtParcelPoint}}
  Vyzvedněte si na výdejním místě.
{{/order.isPickupAtParcelPoint}}

{{#order.isPickupInStore}}
  Vyzvedněte si v naši prodejně.
{{/order.isPickupInStore}} 


Claim:
{{claim.code}}
{{claim.datetime}}
{{claim.reason}}
{{claim.claimDeliveryName}}
{{claim.customerNote}}

Bank account:
{{#claim.bankAccount}}
  {{iban}}
{{/claim.bankAccount}}

All items:
{{#claim.items}}
  {{count}}
  {{note}}
  {{inputCode}}
  {{orderCode}}
  {{invoiceNumber}}
  {{brandName}}
{{/claim.items}}

Single item:

{{claim.item.count}}
{{claim.item.note}}
{{claim.item.inputCode}}
{{claim.item.orderCode}}
{{claim.item.invoiceNumber}}
{{claim.item.brandName}}

Conditional sections (renders only if the value exists):
{{#claim.customerNote}}...{{/claim.customerNote}}
{{#claim.claimDeliveryName}}...{{/claim.claimDeliveryName}}
{{#claim.bankAccount}}...{{/claim.bankAccount}}
{{#claim.items}}...{{/claim.items}}
{{#claim.item.note}}...{{/claim.item.note}}

Claim email examples:


Claim created:
Subject:
Claim request {{claim.code}} has been received

Body:
Hello,

we have received your claim request {{claim.code}}.

Date: {{claim.datetime}}
Reason: {{claim.reason}}
{{#claim.claimDeliveryName}}
Claim delivery method: {{claim.claimDeliveryName}}
{{/claim.claimDeliveryName}}

{{#claim.bankAccount}}
Customer bank account:
{{#iban}}IBAN: {{iban}}{{/iban}}
{{/claim.bankAccount}}

{{#claim.customerNote}}
Customer note:
{{claim.customerNote}}
{{/claim.customerNote}}

Items:
{{#claim.items}}

  • {{#inputCode}}Code: {{inputCode}}{{/inputCode}}{{#brandName}} | Brand: {{brandName}}{{/brandName}} {{#orderCode}} | Order number: {{orderCode}}{{/orderCode}}{{#invoiceNumber}} | Invoice number: {{invoiceNumber}}{{/invoiceNumber}} | Quantity: {{count}}{{#note}} | Note: {{note}}{{/note}}

{{/claim.items}}

Claim item accepted:
Subject:
Claim request {{claim.code}} has been received

Body:
Hello,

your claim request {{claim.code}} has been received.

Date: {{claim.datetime}}
Reason: {{claim.reason}}
{{#claim.claimDeliveryName}}
Claim delivery method: {{claim.claimDeliveryName}}
{{/claim.claimDeliveryName}}

{{#claim.customerNote}}
Customer note:
{{claim.customerNote}}
{{/claim.customerNote}}

Item:
{{#claim.item.inputCode}}Code: {{claim.item.inputCode}}{{/claim.item.inputCode}}
{{#claim.item.brandName}}Brand: {{claim.item.brandName}}{{/claim.item.brandName}}
{{#claim.item.orderCode}}Order number: {{claim.item.orderCode}}{{/claim.item.orderCode}}
{{#claim.item.invoiceNumber}}Invoice number: {{claim.item.invoiceNumber}}{{/claim.item.invoiceNumber}}
Quantity: {{claim.item.count}}
{{#claim.item.note}}Note: {{claim.item.note}}{{/claim.item.note}}