How is the kvik.shop online shop service invoiced?
Issued invoices or proforma invoices are sent regularly at the agreed date to the contact e-mail provided at the beginning of the cooperation. We can also add alternative addresses into the system, to which e-mails associated with invoicing will also be sent. With this, you can send invoices directly to the billing department.
- Invoicing takes place on a monthly basis. Longer periods can be approved individually.
- Invoices are due in 14 days.
In the situation that the payment is not credited to our account no later than the beginning of the 15th day after the invoice is issued, the given invoice is kept in the "overdue" state.
- Received payments are semi-automatically matched according to the reference number.
- After receiving the payment, you will receive an e-mail confirmation of the payment, and if you have paid the proforma invoice, you will immediately receive a VAT invoice.
- If you have sent the payment and have been waiting for several days to receive the payment confirmation, do not hesitate to contact us. It is possible that the payment remained unpaired and needs to be matched by our employee.
What happens if the invoice is overdue?
- A few hours after the first reminder, a notification of an unpaid invoice is automatically activated in the e-shop administration interface, together with the user’s logout after 60 seconds from logging in to the administration interface.
- You will receive a reminder repeatedly in the following days.
- In the case of a persistent overdue invoice, the system will automatically proceed to the restriction of services and display information on the suspension of operation at the e-shop address due to an unpaid invoice.
- The re-commissioning entails the costs associated with the additional work involved in re-establishing the services. These additional works will be included in the following invoice.
If you expect that you will get into problems with the payment date of the invoice, or you already have an overdue invoice, contact us as soon as possible.
What accounts can you send payments to?
For payments in EUR, use our account maintained with Revolut.
IBAN: LT04 3250 0225 9134 4811
Swift: REVOLT21
Always add the invoice number as the reference number.