--- Title: Ecomail Language: en-US Canonical URL to this Markdown version of this page: [https://docs.kvik.shop/help/external-services/ecomail.md](https://docs.kvik.shop/help/external-services/ecomail.md) Canonical URL to HTML version of this page (for humans): [https://docs.kvik.shop/help/external-services/ecomail](https://docs.kvik.shop/help/external-services/ecomail) --- # Ecomail Breadcrumb: [Help](https://docs.kvik.shop/help.md) > [External services](https://docs.kvik.shop/help/external-services.md) > [Ecomail](https://docs.kvik.shop/help/external-services/ecomail.md) Ecomail.app is a comprehensive tool for sending newsletters and automated personalized messages. It allows you to send not only emails, but also SMS, Facebook, Instagram and Messenger messages. The module with Ecomail automatically synchronizes contacts from orders and two-way contacts subscribing to the newsletter. Advanced capabilities from the Ecomail Marketer+ plan are also implemented, such as tracking user behavior on the e-shop, transaction and cart tracking. You can prepare automated and personalized emails based on abandoned carts, based on purchases or what the user has visited on the site. You can try the Ecomail app for free. You can find out more in the Ecomail Help: support.ecomail.app/en . Implemented features . Basic features for the PROFI and MARKETER+ Ecomail plans. Creates and synchronizes a list with contacts subscribed to newsletter Creates and synchronizes a list with contacts from checkout Creates and synchronizes a list with contacts from orders You don't have to create the lists manually, the e-shop creates and synchronises the contacts automatically. List names are created in the format: "shopdomain.tld newsletter", "shopdomain.tld checkout", "shopdomain.tld orders" . Synchronizes details about contacts (e-mail, name, surname, phone, pretitle, surtitle, company, city, street, country, zip) When you register or subscribe to the newsletter, your contacts are synchronised. Webhook for newsletter unsubscription in the opposite direction (Ecomail → e-shop) Advanced features for the MARKETER+ plan only. Order transaction tracking via API. Tracking user movement on the web via tracking code. Manual tracking of the user after login. Cart content tracking/automation of abandoned carts. How to connect Ecomail to your e-shop? . 1. Register with Ecomail.app. A description of the service, advice and answers to frequently asked questions can be found here support.ecomail.app/en . 2. Activate the Ecomail module in the e-shop administration. After activating the module, in Administration → Settings → Ecomail, set the API key and appId, which can be found in the Ecomail Account Management, Integration tab. 3. Set up the domains in the Ecomail administration. Two third-level domains are required to connect to the service and run the service:. Set up and verify the sending domain, which can be found in the Account Settings, Domains tab. The sending domain must be of the form mailing.shopdomain.tld. Set up and verify the tracking domain, which can be found in Account Management, Domains tab. The tracking domain must be of the form track.shopdomain.tld. Instructions for verifying ready domains can be found here: support.ecomail.app/en/articles/5128621-domain-verification#h_c5b0e93158. 4. Connect Ecomail with e-shop. Once the domains are verified, send us your API key and tracking code. You can find them in Ecomail Account Management → Integration tab. Once we receive this information from you, we will complete the integration of Ecomail with your e-shop. We then start the initial synchronization of contacts. You don't have to create the contact lists in Ecomail manually, the e-shop creates and synchronises them automatically. The names of the lists are created in the format "shopdomain.tld orders" (for orders) and "shopdomain.tld newsletter" (for newsletters). To synchronize contacts that unsubscribe from the newsletter from Ecomail back to the e-shop, set the "shopdomain.tld newsletter" webhook address in the contact list detail to: https://shopdomain.tld/api/ecomail/webhook/list-subscribe. . How are the lists of contacts created? . Newsletter contact list. This list contains customers who during registration or completing order agreed to receiving newsletter. Checkout contact list. This list contains customers which made it to checkout (confirmed order in the shopping cart) but didn't finish purchase event (didn't arrive at order confirmation page). This allows you to offer for example a discount or incentive such as enticing the customer to complete their purchase with a special offer. . Orders contact list. This list contains customers who finished purchase event - in other words the customer arrived to order confirmation page. You can use this contact list to for example, set up an automation that sends a "Thank you for your purchase" e-mail immediately after an order is made, or an e-mail asking for a review a few weeks later. What events is the module capable of tracking?. New customer registration Updating information in already registered customers Tracking customers movement on the shop Abandoned shopping cart Browsed products Manual tracking Orders (transactions) Note: The module is not tracking whether payment for the order has been processed. FAQ. Q: Which lists will the contacts be assigned to? Contacts are assigned to the following lists: shopdomain.tld orders shopdomain.tld checkout shopdomain.tld newsletter . Q: What values are sent to Ecomail for each contact? For each contact the following info is sent:. e-mail name surname phone pretitle surtitle company city street country zip Q: How will the module work if I have multiple domains? The module can be connected to only one Ecomail account. Once the account is connected to the module then you will have separate lists of contacts for each domain. domain1 orders domain1 checkout domain2 orders domain2 checkout You will also have one common newsletter contact list with all users who agreed to receiving newsletters (from all domains). There you can filter contacts based on their country parameter. . Q: Where can I find the tracked activities? All the tracked activities can be found in Ecomail in the contact detail. In section "Contacts" you can open a specific list and there open a specific contact. There you can find all the "Activities and events", "Purchases" etc.