---
Title: E-mail templates
Language: en-US
Canonical URL to this Markdown version of this page: [https://docs.kvik.shop/e-mail-templates.md](https://docs.kvik.shop/e-mail-templates.md)
Canonical URL to HTML version of this page (for humans): [https://docs.kvik.shop/e-mail-templates](https://docs.kvik.shop/e-mail-templates)
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# E-mail templates

Breadcrumb: [Help](https://docs.kvik.shop/help.md) > [How to use the platform](https://docs.kvik.shop/help/how-to-use-the-platform.md) > [E-mail templates](https://docs.kvik.shop/e-mail-templates.md)



Variables can be used in e-mails. Specifically, the following are available:. bankAccountBban bankAccountIban order.code order.createdAt order.isPickupInStore order.isPickupAtParcelPoint order.isDeliveryToAddress order.isDeliveryAroundArea order.totalPrice order.deliveryName order.deliveryDateTime order.deliveryDate order.deliveryTime order.domainName order.domainNameUppercased order.invoice_variable_number order.payment_reference_number The variable must always be entered in double curly brackets, for example, for an order number, as follows: {{order.code}} Variables beginning with "is" are useful for creating conditions, for example as follows: {{#order.isPickupAtParcelPoint}} Vyzvedněte si na výdejním místě. {{/order.isPickupAtParcelPoint}} {{#order.isPickupInStore}} Vyzvedněte si v naši prodejně. {{/order.isPickupInStore}} . For claim related emails, following variables are available:. Claim: {{claim.code}} {{claim.datetime}} {{claim.reason}} {{claim.claimDeliveryName}} {{claim.customerNote}} Bank account: {{#claim.bankAccount}} {{iban}} {{/claim.bankAccount}} All items: {{#claim.items}} {{count}} {{note}} {{inputCode}} {{orderCode}} {{invoiceNumber}} {{brandName}} {{/claim.items}} Single item: {{claim.item.count}} {{claim.item.note}} {{claim.item.inputCode}} {{claim.item.orderCode}} {{claim.item.invoiceNumber}} {{claim.item.brandName}} Conditional sections (renders only if the value exists): {{#claim.customerNote}}...{{/claim.customerNote}} {{#claim.claimDeliveryName}}...{{/claim.claimDeliveryName}} {{#claim.bankAccount}}...{{/claim.bankAccount}} {{#claim.items}}...{{/claim.items}} {{#claim.item.note}}...{{/claim.item.note}} . Claim email examples:. Claim created: Subject: Claim request {{claim.code}} has been received Body: Hello, we have received your claim request {{claim.code}}. Date: {{claim.datetime}} Reason: {{claim.reason}} {{#claim.claimDeliveryName}} Claim delivery method: {{claim.claimDeliveryName}} {{/claim.claimDeliveryName}} {{#claim.bankAccount}} Customer bank account: {{#iban}}IBAN: {{iban}}{{/iban}} {{/claim.bankAccount}} {{#claim.customerNote}} Customer note: {{claim.customerNote}} {{/claim.customerNote}} Items: {{#claim.items}}. {{#inputCode}}Code: {{inputCode}}{{/inputCode}}{{#brandName}} | Brand: {{brandName}}{{/brandName}} {{#orderCode}} | Order number: {{orderCode}}{{/orderCode}}{{#invoiceNumber}} | Invoice number: {{invoiceNumber}}{{/invoiceNumber}} | Quantity: {{count}}{{#note}} | Note: {{note}}{{/note}} {{/claim.items}} Claim item accepted: Subject: Claim request {{claim.code}} has been received Body: Hello, your claim request {{claim.code}} has been received. Date: {{claim.datetime}} Reason: {{claim.reason}} {{#claim.claimDeliveryName}} Claim delivery method: {{claim.claimDeliveryName}} {{/claim.claimDeliveryName}} {{#claim.customerNote}} Customer note: {{claim.customerNote}} {{/claim.customerNote}} Item: {{#claim.item.inputCode}}Code: {{claim.item.inputCode}}{{/claim.item.inputCode}} {{#claim.item.brandName}}Brand: {{claim.item.brandName}}{{/claim.item.brandName}} {{#claim.item.orderCode}}Order number: {{claim.item.orderCode}}{{/claim.item.orderCode}} {{#claim.item.invoiceNumber}}Invoice number: {{claim.item.invoiceNumber}}{{/claim.item.invoiceNumber}} Quantity: {{claim.item.count}} {{#claim.item.note}}Note: {{claim.item.note}}{{/claim.item.note}}.